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Upcoming Onlives
April 12, 2021
Positioning Your Brand in the Eyes Your Community
As a salon/spa owner, you work very hard to control your brand. Unfortunately, how your brand is perceived in your surrounding community is often out of your control.
In this Onlive Training, we’ll guide you on how to be the guardian of your brand at all times. We’ll dive deep into how to ensure you’re effectively staying in touch with your team, their needs, your values and your culture, as well as expressing who you are within your community.
May 10, 2021
Understanding Your Critical Numbers & the Story They Tell
Full description coming soon!
July 12, 2021
Broadband Deep Dive Series: Team Behaviors & Individual Strengths
Full description coming soon!
August 9, 2021
Broadband Deep Dive Series: Company Performance & Growth Targets
Full description coming soon!
November 8, 2021
No-Compromise Team Service Contract
One of the most popular segments of our four-day Incubator Seminar is when we introduce the concept of Team Service Contracts…bold and powerful statements that define your salon/spa’s point of difference, and encompasses your customer service battle cry.
In this Onlive Training, we are going to help you craft your own Team Service Contract, no-compromise style!
We’re then going to dissect your Team Service Contract line-by-line, and define what it really looks like to live and breathe a “no-compromise” culture and business.
