The days of having a “receptionist” to simply greet and check out clients are long gone.
In today’s systematized salons/spas, the front desk is as much a command center as it is a check-in/check-out point for clients.
Yes, your service providers may “do the work” — but it's your front desk/guest services employees who organize the work, sell the work, and exercise extreme influence on pre-booking, client retention, and productivity rates.
And their responsibilities don't end there...
They are the first and last contact with every client.
They are the first to field complaints from unhappy customers.
They up-sell and close retail sales.
They generate lucrative gift certificate sales.
They are responsible for selling the salon/spa's most valuable asset — time on the appointment book.
And yet...These staff members are the most under-trained in the industry. Isn't it time you gave your front desk/call center staff the skills they need to supercharge their performance? That's exactly what our Front Desk/Guest Services Seminar was designed to do!
Dealing with difficult clients and situations
Up-selling and converting client needs into booked appointments
Improving communication with colleagues and clients
Efficiently selling service hours
Understanding how the front desk impacts overall growth
How to develop scripts to ensure results
- Seminar cancellation for non-members: Cancellation within 14 days of the event, a cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
- Seminar cancellation for memberships that include All-Access education: Cancellation within 30 days of the registered seminar event will result in $250 fee per seat.
- Seminar cancellation for Basic members: Cancellation within 30 days of the registered seminar event will result in losing the allotted seminar credit from your Strategies Membership.
- For all online trainings, once access links and/or course materials are distributed (typically 7-10 days prior to training), full tuition is non-refundable. Training allocation credits for Strategies Members are not transferable or refundable at that point, as well.
There are no additional dates for the year.