Prevent and resolve conflicts for smoother operations

October 6, 2010 | By Bruce Hourigan | 11 Comments

Put two or more people in a room and, sooner or later, they’re going to disagree. The more people and personalities you add to the mix, the greater the opportunity for conflict.

Salon/spa owners and managers can either fuel the flames of conflict, or help keep the peace, which in turn keeps the business operating more smoothly and with less stress for all parties.

Try these tips to help keep conflicts at a minimum, and resolve disagreements quickly when they do arise.

  1. Share information. One of the biggest sources of conflict is people simply do not receive proper direction and therefore, make assumptions. When their assumptions do not coincide with yours, wham! Conflict occurs. Unless you work at the “Psychic Hotline,” make sure you communicate frequently and consistently.
  2. Put it in writing. Job requirements and expectations, such as dress code and time off, should be in an employee manual. This will eliminate many a discussion about whether or not so-and-so is due for a break or is defying the rules. Have a detailed employee manual, give each staff member a copy and enforce it without fail.
  3. Don’t create firestorms. While it’s fine to comment on behaviors that are out-of-line with the standards you’ve set for your business, don’t let your emotions get in the way. Hold your temper and handle issues calmly and objectively. Once you’ve lost your temper, you’ve lost control of the situation. Your staff (even those not involved in the situation) will remember your actions long after the initial conflict is forgotten.
  4. Nip squabbles in the bud. Resolve conflicts among staff members as they arise. Petty bickering often escalates to all-out war. Keep your finger on the pulse of your staff. Many conflicts become “he said, she said” affairs. It’s not about taking sides. It is important that these conflicts don’t start to affect the customers and other employees.
  5. Keep a positive atmosphere. The best way to deal with conflict is to keep it from occurring in the first place. When team members are happy and working toward shared goals, conflicts are far less likely to arise. That attitude starts at the top. Work on attaining and maintaining an upbeat attitude (yes, even on “bad” days), and making your salon or spa an enjoyable place to work.

When you’re constantly putting out small fires, you’re left with less time to do the important work of running your business. And ongoing conflict keeps your employees from focusing on reaching their highest potential. Handling conflict promptly and trying to avoid it in the first place will keep your salon or spa a happy place for clients and employees alike.

Categories: Business Builders

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  1. gd morning,
    thank you for sharing this awesome story with us Lisa is truly an exceptional individual and i wish her the speediest recovery and am sure that her business will thrive even more as a result of her gifting of her kidney.
    have a fantastic week

  2. Lisa is true and pure. One time one of our mutual friends commented to me regarding something she was about to do–about 3 years ago when we were all in Austin together. The friend said, “I don’t know about that. Lisa is a pretty powerful person.” I think ‘powerful’ is a perfect adjective for her. What brought up the comment was I jokingly said to the friend, “Let’s just watch! Do you really believe Lisa can do that?” I won’t share what “that” was, but I suspect “that” could refer to just about anything Lisa makes up her mind to do. There are no barriers strong enough to hold back this powerful woman!

    May God bless and keep both her and Domenic through this crisis, holding both of their hands through the whole thing.

  3. Thank you for sharing such a great story of determined and good people, who work hard to have happiness and success…and then SHARE with others!
    Its good to hear a story like that!

  4. What a wonderful story. My husband received a kidney transplant almost a year ago, and it was a profound experience for all involved. (He’s doing great, by the way. It’s a very cool procedure.) All my best wishes to both Lisa and Domenick during this time and for the new life post-transplant.

  5. What a awesome story… I wish you all the best Lisa, what a loving and generous person you are….. You inspire me!….

    Peace and love,

  6. Hi Neil-

    I just read your Monday Morning Wake-up for this week. I am extremely touched by Lisa’s selfless act and her courage to donate her kidney. The National Kidney Foundation is near and dear to our hearts, not only here at Kneaded Relief but for me personally as well. My cousin, Darin Schumacher, (who is the same age as I am) received a kidney transplant from a total stranger years ago. This selfless act by a total stranger is remarkable and saved his life. As you may remember, our KR family lost a team member, Janelle Waterman, 5 years from a rare kidney disease (FSGS). Unfortunately, Janelle’s previous transplant did not survive the disease and she was on a waiting list for another transplant. At the young age of 27 and enduring 3 times a week dialysis, Janelle felt that this was not a life she wanted to live anymore. She ended up skipping her Friday and Monday dialysis to spend time with her family, knowing she would not survive to Monday night. We honor Janelle’s memory every year with a fundraiser yet think of her on a daily basis. My heart goes out to Lisa and Dominic and I know with Lisa’s strength and belief system, they will both live full, long lives. Thank you for sharing her story.


  7. Thanks Neil for writing this… It is now our goal to get the word out about organ donation, especially within the industry. Lisa continues to amaze me every day, and I’m so proud to call her my friend!

  8. thanks for this story this morning, I give Lisa and Domenic a my blessings and sending prayers of great recovery and healing. The gift of life and the receiving of life is precious. We all can learn from this example of ‘No-Comprimise’ leadership with friendship and love.
    Looking forward to a follow up on this story.

  9. The world needs more people like Lisa. I can only hope that if I was presented with the opportunity to give such a gift I would have the courage to step up! Best of luck and health to both Lisa and Domenic. Thanks for inspiring us all!


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