Retention Reimagined is a next-level, immersive experience that helps owners and teams turn loyalty into measurable, repeatable systems. Over three days, participants work side by side to design signature practices that strengthen both client and team retention, creating a culture that inspires people to stay, grow, and thrive.

This Co-LAB goes beyond theory, giving participants the tools, language, and systems to lead retention in real time. Owners and teams learn in dual tracks and then align together to build a fully integrated approach that supports recognition, accountability, and consistency across every touchpoint. With proven benchmarks and actionable strategies, businesses leave with retention practices they can implement immediately.

Participants walk away with:

• A fully built Retention Action Plan for both client and team retention

• At least 3 signature systems that strengthen loyalty, onboarding, and communication

• Tools and language to lead meaningful, real-time coaching conversations

Your learning begins the moment you register! When you purchase your Co-LAB ticket, you’ll gain immediate access to the companion Strategies Academy course, Retention Essentials, designed to continue refining systems, coaching skills, and loyalty strategies. Your access remains active for 12 months, giving you time to revisit the material and continue building your skills long after the Co-LAB ends.