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August 20th, 2023 - August 22nd, 2023

9:00am - 5:00pm EST

Strategies Business Academy

Centerbrook, CT 06409

In-person Seminar | Intended for: Front Desk/Guest Services

Front Desk/Guest Services Seminar

$895 per person

The days of having a “receptionist” to simply greet and check out clients are long gone.

In today’s systematized salons/spas, the front desk is as much a command center as it is a check-in/check-out point for clients.

Yes, your service providers may “do the work” — but it's your front desk/guest services employees who organize the work, sell the work, and exercise extreme influence on pre-booking, client retention, and productivity rates.

And their responsibilities don't end there...

  • They are the first and last contact with every client.

  • They are the first to field complaints from unhappy customers.

  • They up-sell and close retail sales.

  • They generate lucrative gift certificate sales.

  • They are responsible for selling the salon/spa's most valuable asset — time on the appointment book.

And yet...

These staff members are the most under-trained in the industry.

Isn't it time you gave your front desk/call center staff the skills they need to supercharge their performance? That's exactly what our Front Desk/Guest Services Seminar was designed to do!

Topics include:

  • Dealing with difficult clients and situations

  • Up-selling and converting client needs into booked appointments

  • Improving communication with colleagues and clients

  • Efficiently selling service hours

  • Understanding how the front desk impacts overall growth

  • How to develop scripts to ensure results

Register today!

No agenda has been posted for this Seminar yet.

No reviews have been posted for this Seminar yet.

FAQ

We strive to make sure your learning experience at the Strategies Business Academy is a productive and comfortable one. Here's everything you'll need to know to get the most out of your time here.

By air: We are 50 minutes south of Hartford's Bradley International Airport and 70 minutes south of T.F. Green International Airport in Providence, RI.

By train: Take Amtrak to the Old Saybrook, CT station. We are 5-10 minutes from there by car.

By car: Click here for driving directions.

Bradley Int'l Airport - Hartford, CT

About 50 minutes from venue

T.F. Green Int'l Airport - Providence, RI

About 60 minutes from venue

Hotels (off-site):

Attendees SHOULD NOT come to the day of the seminar if they have COVID-19, COVID-19 symptoms, or know they have been exposed to COVID-19. If you are feeling sick, please stay home. Please contact Christy Harty ([email protected]), before the start of your event, citing your exposure to COVID-19.

Event Policies


  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
  • Strategies Member Seminar Cancellation: Classes canceled within 14 days of the event will result in losing the allotted seminar credit from your Strategies Membership.

Found 2 upcoming dates for this event.

Click on the links below for details about each event.