Front Desk/Guest Services Seminar

$895 per person

The days of having a “receptionist” to simply greet and check out clients are long gone.

In today’s systematized salons/spas, the front desk is as much a command center as it is a check-in/check-out point for clients.

Yes, your service providers may “do the work” — but it's your front desk/guest services employees who organize the work, sell the work, and exercise extreme influence on pre-booking, client retention, and productivity rates.

And their responsibilities don't end there...

• They are the first and last contact with every client.

• They are the first to field complaints from unhappy customers.

• They up-sell and close retail sales.

• They generate lucrative gift certificate sales.

• They are responsible for selling the salon/spa's most valuable asset — time on the appointment book.

And yet...

These staff members are the most under-trained in the industry.

Isn't it time you gave your front desk/call center staff the skills they need to supercharge their performance? That's exactly what our Front Desk/Guest Services Seminar was designed to do!

Topics include:

• Dealing with difficult clients and situations

• Up-selling and converting client needs into booked appointments

• Improving communication with colleagues and clients

• Efficiently selling service hours

• Understanding how the front desk impacts overall growth

• How to develop scripts to ensure results

Register today!