Session 1 | Introduction & Assessment (60 minutes):
If there's one thing we've learned over 28 years of coaching and training salon/spa owners, it's that no two businesses are alike. So this first one-on-one session is all about getting to know you, your business, and your team. Your personally assigned Certified Strategies Coach will review your current performance data, assess your desired goals, and identify any common roadblocks that you'll work together to eliminate.
Key data we will review:
- Profit and Loss Statement with % of Income column current year with columns by month (Retail to Total)
- Current Productivity rate percentage
- Current Prebook rate percentage
- Frequency of Visit
- Client Retention average for the last 6 months (new & existing)
- Percentage of clients buying retail
This information will allow your coach to lay out a detailed implementation plan to incorporate the Happiness System to meet the specific needs of your business.
Session 2 | Virtual Launch & Training (4 hours):
There's no better way for your team to learn and master the Happiness System than by learning it from the experts that invented it. That's exactly what we'll be doing during the four-hour virtual training.
We'll start by introducing your entire team to the Happiness System, outlining why it's important, the holes that it plugs, and the advantages that it creates. Then we'll dive deep into the how-tos, defining the specific processes, scripts, and responsibilities for your service providers and guest care team.
This includes:
- Action items and scripts for guest care and service providers
- Retail Recommendations
- Pre-book Recommendations
- Creating alignment between guest care & service providers
- Getting consistent results from your systems and your staff
- Tracking and communication responsibilities for owners and management
Session 3 | Troubleshooting, Review & Next Steps (60 minutes):
No system, no matter how simple, goes off without a glitch. During this final one-on-one session, we'll work through solutions for any hiccups, missteps, or pushback that may have occurred since launching the Happiness System and map out the next steps to build off the momentum you've created.
What's Included
- Two (2) 60-minute one-on-one coaching sessions with a Certified Strategies Coach
- One (1) four-hour Virtual Training with your team
- Unlimited email support for 30 days
- Downloadable Happiness Tracker File
Cost: $495