May 4, 2020
The Happiness System: Salon/Spa Pre-book Made Simple!
Onlive Training Event
The simple, proven system to drive pre-book, client retention and productivity!
A whole month of HAPPINESS?! You bet your sweet pre-book!!
It’s time to stop playing and get serious about the most comprehensive system around. This one’s GOT IT ALL:
- Looking to drive client retention and create the ULTIMATE CLIENT EXPERIENCE? DONE!
- Striving to grow pre-book and increase productivity? DONE!
- Needing a system that unites team and creates seamless professionalism? DONE!
Why use the Happiness System? It locks in the delivery of verbal and written pre-book and retail recommendations by service providers – and gets that info to checkout for guest services to complete the pre-book and retail sale.
But wait, there’s MORE!
We’ll wrap our basic Happiness System components – accurate service tickets and both written and verbal retail and pre-book recommendations – with the ultimate consultations we covered in our Consultation Onlive—and even include the role of the guest care team.
Happiness is not just a feeling, it’s a CRITICAL SYSTEM that starts with the first contact – phone, online, walk-in – to the last, including client call-backs, an integral part of that ULTIMATE CLIENT EXPERIENCE!
Live Workshop Agenda:
Session 1: The Nuts & Bolts of Happiness
- The hows and whys of the basic Happiness format
- Tracking and celebrating successes
- Happiness by the numbers – CRITICAL NUMBERS, that is!
- Common Happiness roadblocks
- The ongoing, never-ending process of education
Session 2: Leadership’s Role with Happiness
- Putting the WHY in Happiness
- Modeling the precise behaviors you need to see
- How to use the NO-COMPROMISE Happiness approach
- Understanding the growth target impact
- Communication, communication, communication!
Session 3: Your Team and the Happiness System
- Driving the Happiness “sense of urgency” with team buy-in
- How to build more trust with the Happiness System
- Educating for understanding – critical numbers and your team
- Who is the professional in this relationship?
Session 4: Implementing and Living Happiness
- The proper care and feeding of your Happiness system
- Tips on gathering the right data
- How to train your clients to expect Happiness
- When you know it’s just part of what you do
- “In our company, Happiness is always free.”
Schedule & What's Included
LIVE WORKSHOP: Monday, May 04, 2020 | 11am - 5pm Eastern
Live, interactive access to Strategies training, without any of the costly travel time and expenses
LIVE OFFICE HOURS: Monday, May 11, 2020 | 1 - 2pm Eastern
Online group coaching designed to give you “work in progress” feedback and guidance from Certified Strategies Coaches and your peers
LIVE CRITIQUE SESSION: Monday, May 18, 2020 | 1 - 2pm Eastern
Final review of completed work to address any questions or concerns before you launch your completed project
- Onlive Facebook Group*: Private interaction, encouragement and guidance with the Strategies team and your Onlive classmates *Memberships only
All sessions recorded for later viewing