February 10, 2020

Front Desk Impact!

Onlive Training Event

Price: $297

* Already a Strategies Member? Login here to purchase at a discount.

Never underestimate the impact of a salon/spa’s high-functioning front desk team

Your front desk staff is the front-line of your salon/spa.

Every day they are the first and last touch-point with your clients…

…the keepers of the information…

…and managers of the entire schedule.

They also close sales, drive pre-booking, and set the overall tone for your entire company.

So, what are you doing to ensure these valuable team members are receiving the training, systems and guidance to perform at their highest level?

Register now for our first front desk Onlive training of the 2020, and learn how communication, customer service, professional etiquette, and proper scripting can help set your front desk team elevate their impact on the growth of your company.

Upon completion, you’ll the walk away with a clear game plan for creating a high-functioning front desk team.

The results?

  • More consistent sales (and profits)
  • More retained clients
  • Increased productivity
  • A better salon/spa experience for both clients AND staff

We’ll also give you all the information you need to create a team meeting around front desk impact and the role the team plays in keeping the front desk running smoothly.

It all starts Monday, February 10th with a live, FULL-DAY online workshop. This is a highly-interactive training designed to take you on a DEEP dive into your front desk systems. We’ll be fielding your questions all day…so come ready to participate!

We’ll then get back together the following two Mondays to answer all your questions (Office Hours – February 17th) and to review your work so you’re ready to launch your plan by the end of the month (Critique Session – February 24th).

Live Workshop Agenda:

Session 1: The Nuts & Bolts of Building a High-Functioning Front Desk Team

  • Creating solid front desk job descriptions so everyone knows their role
  • Communicating front desk expectations
  • Identify areas where your front desk has the most impact
  • Harness the power of Frequency of Visit and the impact that your front desk can have on this critical area

Session 2: Leadership’s Role

  • Learning and teaching your Critical Numbers and Key Growth Targets
  • How to strengthen team thinking at the front desk
  • How to empower your front desk team with clear goals that will grow the company
  • How and why to establish decision-making guidelines

Session 3: Training your Team on Filling Unsold Hours & Eliminating Cancellations and No-Shows

  • How your service and front desk teams work together to avoid cancellations and no-shows
  • Empower your team with skills that will fill unsold hours in the book
  • Map out the steps to greatly reduce cancellations and no-shows
  • Team sport: Ensuring the team knows how to set the front desk up for success

Session 4: Implement Front Desk Practices That Create the Ultimate Client Experience

  • Why the Happiness System is your secret weapon for ultimate client experiences
  • How to master call-backs, and why they mean big business
  • The role of the front desk in strengthening Client Retention…the key to business growth
  • How to maintain momentum with communication training

Schedule & What's Included

  • LIVE WORKSHOP: Monday, February 10, 2020 | 11am - 5pm Eastern
    Live, interactive access to Strategies training, without any of the costly travel time and expenses
  • LIVE OFFICE HOURS: Monday, February 17, 2020 | 1 - 2pm Eastern
    Online group coaching designed to give you “work in progress” feedback and guidance from Certified Strategies Coaches and your peers
  • LIVE CRITIQUE SESSION: Monday, February 24, 2020| 1 - 2pm Eastern
    Final review of completed work to address any questions or concerns before you launch your completed project
  • Onlive Facebook Group*: Private interaction, encouragement and guidance with the Strategies team and your Onlive classmates (*Memberships only)

All sessions recorded for later viewing


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