April 11, 2022
Front Desk – Controlling Chaos
Onlive Training Event
If your salon/spa is like most, there’s usually a fine line between chaos and calmness at the front desk.
And when it’s in chaos, that energy reverberates throughout the entire company.
In this month’s Onlive training, we’re going to help you create a fine-tuned, chaos-free front desk team and how to focus them on creating the perfect client experience for every guest, every time.
Topics will include:
- Empowering the guest care team to take control of their space
- Identifying and eliminating the physical, time, emotional, and mental chaos triggers
- Tackling the four key front desk stressors
- Scripting and role-playing for maximum problem-solving
We’ll also discuss how to get your front desk team more involved in driving your key critical numbers — client retention, pre-book, productivity, profitability, and Happiness — in a positive direction.
Chaos of any kind in your company is never a good thing. Luckily, it’s very easy to overcome if when you provide your team with the right systems and behaviors to live by.
Register now for this month’s Onlive training, and we’ll give you all the tools you need to rid the chaos and increase satisfaction for clients, your team, and your bottom line!
Schedule & What's Included
LIVE WORKSHOP: Monday, April 11, 2022 | 11am - 3pm Eastern
Live, interactive Training and Q&A session with the Strategies Education Team
- Replay access for 30 days (Want longer access to this training and the entire Onlive archive? Start an Onlive Membership today!
- Onlive Facebook Group*: Private interaction, encouragement and guidance with the Strategies team and your Onlive classmates (*Memberships only)