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March 9 - Apr 1, 2020 | 11am - 5pm

Incubator Online (New!)

Here’s what you’ll learn during Incubator Online

A FOUNDATION FOR SUSTAINED GROWTH

  • Profitability: Utilize the proper tools and systems that drive a healthier future. Learn to make decisions that will lead to positive returns on your time and investment.
  • Productivity: Learn what drives every key outcome in your company  — and gain the ability to sell more time.
  • Staff Retention: Build careers for your team, not just “jobs.” Stop the revolving door and build a true team that is loyal to the business.
  • Customer Loyalty: Create fans of your company and unleash the power of a retained guest. Those fans are the lifeblood of your company.

 

SYSTEMS TO DRIVE GROWTH

  • First-time client retention
  • Existing client retention
  • Productivity
  • Retail product per client sold
  • Pre-book ratio
  • Client receiving verbal/written product recommendations

 

TEAM-BASED PAY

  • Exploding the myths of Team-Based Pay (no…there won’t be a walkout)
  • Why no one ever gets a pay cut
  • Learn how to reward staff based on their contribution to growth and true quality
  • Develop a pay program that encourages and rewards TRUE teamwork
  • How your pay program can provide your clients with a better salon/spa experience
  • Why top producers have the most to gain…without raising prices or commission rates
  • Using Broadbands to map out employee career paths based on performance and skill attainment
  • Understanding pay raises
  • Moving towards team service

 

BENCHMARKS: WHAT ARE YOU SHOOTING FOR?

  • Annual revenue growth rate per year
  • Net profit
  • Service payroll percent of total service and retail revenues
  • Professional product cost
  • Retail product cost
  • Target gross profit margin
  • Front desk and administrative payroll
  • Officer’s salary
  • Advertising & promotion
  • Rent
  • Total General & Administrative expenses
  • Cash reserves

 

The Big 8 Drivers

  • Culture: The collective behavior of the company
  • Sense of urgency: The energy that drives performance and growth
  • Critical numbers: Numbers that, if changed, have a profound impact on the company
  • Information flow: Top down, bottom up – everyone knows the score
  • Teamwork: The heartbeat of the company that gets the job done
  • Innovation: Stay out of the box. Do it better, faster, cheaper
  • Systems: The procedures and structure to produce the right results
  • Accountability: Delivering what was promised – when it was promised

 

Pricing Services

  • What does it cost to produce a salon/spa/medspa service?
  • How to determine if you are making or losing money on your services
  • Calculating your costs per revenue-producing hour
  • How to find a profitable service price

 

Skill Certification

  • Why your business needs a skill-certification program
  • Learn how and why to develop a comprehensive in-house skill certification program to guarantee consistent service quality from everyone on the team
  • The three major skill certification training areas: technical, professional/organizational and personal/cultural
  • The 6 steps to building a Skill-Certification Program
  • Creating the Ideal Client Experience

 

Leadership

  • Leading the Culture Shift to No Compromise
  • Your 18-month Incubator action plan
  • Implementation Checklist
  • The 10 “new thinking” non-negotiables

 

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