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September 23 - 25, 2018 | 9:00am - 5:00pm
Front Desk/Guest Services Seminar
$595 per person
Your front-desk/call-center staff is your company’s life-blood…
- They are the first and last contact with every client.
- They are the first to field complaints from unhappy customers.
- They up-sell and close retail sales.
- They generate lucrative gift certificate sales.
- They are responsible for selling the salon/spa’s most valuable asset — time on the appointment book.
These staff members are the most under-trained in the industry.
Isn’t it time you gave your front desk/call center staff the skills they need to supercharge their performance? That’s exactly what this fun and in-depth two-day program has been doing for over 15 years.
- Dealing with difficult clients and situations
- Upselling and converting client needs into booked appointments
- Improving communication with colleagues and clients
- Efficiently selling service hours
- Understanding how the front desk impacts overall growth
- How to develop scripts to ensure results
New Optional 3rd Day* – Scripting Workshop for Front Desk and Guest Services:
- How to further develop and use scripts to ensure results
- The right words for every situation – creating the desired outcome through scripting
- Understanding that it’s not just What you say, but how you say it
- Hands-on scripting exercise with Strategies educators
Plus, your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business!
Strategies Business Academy
40 Main St – 2nd Level
Centerbook, CT 06409
Bradley Int’l Airport – Hartford, CT
About 50 minutes from venue
T.F. Green Int’l Airport – Providence, RI
About 60 minutes from venue
Bushnell House – 860.399.4777
Captain Stannard House – 860.399.4634
The Copper Beech Inn – 888.809.2056
The Griswold Inn (B&B) – 860.767.1776
Guest House Retreat & Conference Center – 860.322.5770
Quality Inn – 860.395.1414
Saybrook Point Inn – 860.395.2000
Water’s Edge Inn & Resort – 860.399.5901
Westbrook Inn – 800.342.3162
- Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
- Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.