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September 23 - 25, 2018 | 9:00am - 5:00pm

Front Desk/Guest Services Seminar

$595 per person
Optional 3rd day: $75 (charged separately)

Your front-desk/call-center staff is your company’s life-blood…

  • They are the first and last contact with every client.
  • They are the first to field complaints from unhappy customers.
  • They up-sell and close retail sales.
  • They generate lucrative gift certificate sales.
  • They are responsible for selling the salon/spa’s most valuable asset — time on the appointment book.

And yet…

These staff members are the most under-trained in the industry.

Isn’t it time you gave your front desk/call center staff the skills they need to supercharge their performance?  That’s exactly what this fun and in-depth two-day program has been doing for over 15 years.

Topics include:

  • Dealing with difficult clients and situations
  • Upselling and converting client needs into booked appointments
  • Improving communication with colleagues and clients
  • Efficiently selling service hours
  • Understanding how the front desk impacts overall growth
  • How to develop scripts to ensure results

New Optional 3rd Day* – Scripting Workshop for Front Desk and Guest Services:

  • How to further develop and use scripts to ensure results
  • The right words for every situation – creating the desired outcome through scripting
  • Understanding that it’s not just What you say, but how you say it
  • Hands-on scripting exercise with Strategies educators

Plus, your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business!

Register today!

 


 

Venue:
Strategies Business Academy
40 Main St – 2nd Level
Centerbook, CT 06409

Air travel:
Bradley Int’l Airport – Hartford, CT
About 50 minutes from venue

T.F. Green Int’l Airport – Providence, RI
About 60 minutes from venue

Hotels (off-site):
Bushnell House – 860.399.4777
Captain Stannard House – 860.399.4634
The Copper Beech Inn – 888.809.2056
The Griswold Inn (B&B) – 860.767.1776
Guest House Retreat & Conference Center – 860.322.5770
Quality Inn – 860.395.1414
Saybrook Point Inn – 860.395.2000
Water’s Edge Inn & Resort – 860.399.5901
Westbrook Inn – 800.342.3162


Cancellation Policy:

  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
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