< BACK TO SEMINARS LIST

October 3 - 4, 2021 | 11:00am - 5:00pm

Front Desk/Guest Services Seminar

$595 per person
Optional 3rd day: $75 (charged separately)

Your front-desk/call-center staff is your company’s life-blood…

  • They are the first and last contact with every client.
  • They are the first to field complaints from unhappy customers.
  • They up-sell and close retail sales.
  • They generate lucrative gift certificate sales.
  • They are responsible for selling the salon/spa’s most valuable asset — time on the appointment book.

And yet…

These staff members are the most under-trained in the industry.

Isn’t it time you gave your front desk/call center staff the skills they need to supercharge their performance?  That’s exactly what this fun and in-depth two-day program has been doing for over 15 years.

Topics include:

  • Dealing with difficult clients and situations
  • Upselling and converting client needs into booked appointments
  • Improving communication with colleagues and clients
  • Efficiently selling service hours
  • Understanding how the front desk impacts overall growth
  • How to develop scripts to ensure results

Scripting Workshop for Front Desk and Guest Services:

  • How to further develop and use scripts to ensure results
  • The right words for every situation – creating the desired outcome through scripting
  • Understanding that it’s not just What you say, but how you say it
  • Hands-on scripting exercise with Strategies educators

Plus, your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business!

Register today!

Includes recorded replay access for 30 days from beginning of training.

An Online Training Event

Cancellation Policy:

  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
X

Get your free coaching call now!

X

Need help with choosing a membership?
Fill out this form!

X
X