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October 3 - 4, 2021 | 11:00am - 5:00pm

Front Desk/Guest Services Seminar – Online

$595 per person

The days of having a “receptionist” to simply greet and check out clients are long gone.

In today’s systematized salons/spas, the front desk is as much a command center as it is a check-in/check-out point for clients.

Yes, your service providers may “do the work” — but it’s your front desk/guest services employees who organize the work, sell the work, and exercise extreme influence on pre-booking, client retention, and productivity rates.

And their responsibilities don’t end there…

  • They are the first and last contact with every client.
  • They are the first to field complaints from unhappy customers.
  • They up-sell and close retail sales.
  • They generate lucrative gift certificate sales.
  • They are responsible for selling the salon/spa’s most valuable asset — time on the appointment book.

And yet…

These staff members are the most under-trained in the industry.

Isn’t it time you gave your front desk/call center staff the skills they need to supercharge their performance? That’s exactly what our two-day Front Desk/Guest Services Seminar was designed to do!

Topics include:

  • Dealing with difficult clients and situations
  • Up-selling and converting client needs into booked appointments
  • Improving communication with colleagues and clients
  • Efficiently selling service hours
  • Understanding how the front desk impacts overall growth
  • How to develop scripts to ensure results

Register today!

Includes recorded replay access for 30 days from the beginning of training.

An Online Training Event

Cancellation Policy:

  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
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