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August 14 - 15, 2022 | 11:00am - 5:00pm

Front Desk/Guest Services Seminar – Online

$695 per person

In today’s systematized salons/spas, your front desk is as much a command center as it is a check-in/check-out point for clients. 

Yes, your service providers may “do the work,” — but it’s your front desk/guest services employees who organize the work, sell the work, and exercise a powerful influence on the critical numbers that matter most in your company.

They are, in fact, the front-line of your company. 

They are the first and last touch for your clients, the keepers of information, and managers of the schedule. 

They close sales, drive pre-book, and set the general tone in your company. 

And yet…

These staff members are often the most under-trained in the industry.

Isn’t it time you gave your guest care team the skills and confidence they need to supercharge their performance? That’s precisely what our Front Desk/Guest Services Seminar was designed to do!

From increasing new client retention to optimizing productivity, this two-day workshop will train your front desk/guest care team to make an immeasurable effect on your company’s growth targets. 

The result? Increased profitability and greater satisfaction for both your team and clients.

Additional training topics include:

  • Dealing with difficult clients and situations
  • Up-selling and converting client needs into booked appointments
  • Improving communication with colleagues and clients
  • Efficiently selling service hours
  • Understanding how the front desk impacts overall growth
  • How to develop scripts to ensure results

It’s time for your salon/spa to unleash the full impact of a high-functioning front desk/guest care team.  

Register now, and give your front-line team the skills and systems they need to masterfully organize and sell the time on your appointment book and exercise a powerful influence on the critical numbers that matter most in your company.

Register today!

Includes recorded replay access for 30 days from the beginning of training.


Cancellation Policy:

  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
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