Focus

At Strategies, we coach and train owners to create impeccably-led, systematized, highly-profitable, team-based culture, salon/spa/medspa businesses. And when it's time to transition, a business that is more likely to fetch a better sale price than most salon/spa/medspa businesses.

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ABOUT

Rank the priority level for each item in the list.

0-25% (Critical) - completion within 30-90 days
26-50% (Top Priority) - completion within 90-120 days
51-75% (Medium Priority) - completion within 4-12 months
76-100& (Low Priority) - completion within 12-18 months
N/A (Not Applicable)

#1 Productivity Outcome FOCUS:

  • Productivity Rate (hours for sale vs. hours sold)
  • Service providers not working within time standards
  • Scheduling strategies to drive productivity
  • Guest services scheduling strategies to drive productivity
  • Driving pre-book rate
  • Daily huddle consistency and best practices
  • Other:

Now let's assess your priorities regarding profitability.

#2 Profitability Outcome FOCUS:

  • Cash-flow planning and living your Cash-flow plan
  • Inconsistent and/or challenges creating monthly Net Profit
  • Tight cash flow
  • Debt reduction: Becoming debt free
  • Financial literacy: Understanding Profit & Loss Statement and Balance Sheet
  • Controlling financial critical numbers
  • Accurate/profitable service pricing based on Cost per Hour
  • Eliminating/preventing IRS payroll tax debt
  • Controlling service/admin payroll costs
  • Team bonus systems and best practices
  • Build and grow cash reserves
  • Controlling retail and professional use product cost
  • Other:

#3 Staff Recruitment/Retention Outcome FOCUS:

  • Creating a dynamic team-based culture
  • Competitive employee recruitment
  • Screening and interviewing best practices
  • Onboarding systems and best practices
  • How to properly present your compensation system
  • Conducting thorough, non-threatening, performance reviews
  • Building and communicating Broadbands and employee growth opportunities
  • Addressing employee performance and behavior challenges
  • Internal Training Program building, design, and implementation
  • Other:

#4 Customer Loyalty FOCUS:

  • Building a sustainable salon/spa brand
  • Creating client loyalty to your brand … not individuals
  • Understanding/tracking first-time and existing client retention
  • Implementing Strategies trademark Happiness System to drive prebook and retail recommendations
  • Driving client frequency of visit
  • Creating a culture of “We service” not “me service
  • Implementing price increases without client and employee pushback
  • Design and implement Membership programs
  • Other:

#5 Leadership FOCUS:

  • Building/protecting trust
  • Communicating vision, mission, change
  • How to implement and lead change initiatives
  • Creating a toxic free culture
  • Shifting from owner service provider to owner leader
  • Personal time management
  • Creating/maintaining urgency
  • Decision making/problem solving
  • System design, implementation and getting systems to stick
  • Stress and work-life balance
  • Leadership team development
  • Delegation and shared accountability
  • Crisis management
  • Avoiding leadership complacency
  • Other:

#6 Skill development/Internal training FOCUS:

  • Addressing service and technical inconsistencies
  • Compensation budgeting for training time
  • Building and implementing a comprehensive Internal Training Program
  • Service and technical skill development to protect your brand
  • Other:

#7 Compensation/Team-Based Pay FOCUS:

  • Compensation based on overall performance — not just individual revenue
  • Controlling service payroll costs
  • Communicating compensation expectations
  • Team-Based Pay design and implementation
  • Planning for raises and team bonus
  • Broadband design and communication
  • Leadership accountability
  • Other:

#8 Culture development FOCUS:

  • Culture shift best practices
  • Culture building and best practices
  • Identifying and eliminating culture toxicity
  • Avoiding culture drift and complacency
  • Other:

#9 Exit/Succession FOCUS:

  • What's your exit plan and timeline?
  • What's your salon/spa worth?
  • What drives the best sale price?
  • Why a healthy Balance Sheet is critical in a sale?
  • Grooming a successor
  • Advantages/disadvantages of owner financing vs. cash purchase
  • Other:

#10 Expansion/Multi-Location FOCUS:

  • Prerequisites to successful expansion
  • Is your current location duplicatable?
  • Overcoming inherent challenges of building a second location
  • Multiple location leadership best practices
  • Accounting and cash-flow planning for multiple locations
  • Other:

RESULTS

Click on each category option to review your priorities before submitting this form..