Leading is about believing in people

May 13, 2013 | By Neil Ducoff | 8 Comments

believe_inBeing the leader of a business is perhaps one of the most complex, rewarding, and often brutally frustrating professions. Leaders are constantly held accountable, subjected to relentless demands, and must always be at the top of their game. A true leader works tirelessly to drive the Four Business Outcomes: productivity, profitability, staff retention, and customer loyalty. But when you peel away all of the trappings of leadership, what it really comes down to is believing in people – and that’s where things start to get interesting.

A leader’s job is to achieve results through the work of others. They keep people and teams on task. They maintain order, direction, and momentum. But would you want to work for a leader who is solely driven by the numbers, in an organization where people are simply the means to an end? In turn, would you want to be that kind of leader? You will get your results, but at what cost to those you lead; and at what cost to the work environment, or company culture? (more…)... Read More

Who ‘owns’ the customer?

June 22, 2012 | By Bruce Hourigan | No Comments

Recently, I went shopping at a local mall. A sales associate approached me to ask if I needed help. I told her what I was looking for. She immediately came back with knowledgeable recommendations. After trying on the selections, she asked if I’d like to shop some more, which I did. So far, so good.

As I was walking through the store, another salesperson offered assistance. “Wow,” I thought, “they really have this team-service concept down.” And that’s when it happened.

The first salesperson came over and scolded the second one for helping me! He left, embarrassed, without another word to me. I somehow had changed from “valued customer” to “instigator.” It left a very bad taste in my mouth, especially as I knew that once I left, that second associate would probably be further reamed out – all for the “sin” of trying to help a customer. Trust me, my desire to purchase new clothes plummeted after the incident!... Read More

Buy one, get one offer on Front-Desk Staff seminar

June 7, 2011 | By Eric Ducoff | No Comments

For this week only, buy one ticket to the July 17-18 High-Performance Front-Desk Staff Training and get one free ticket! This seminar is great for owners and managers, too! Use the code bogo7 and register today at strategies.com.

The new issue of Strategies e-mag is out! Check out the Special Report about “Ethics” at strategies.com

Neil Ducoff is speaking at Aesthetics China 2011 on June 9 in Beijing.... Read More

Spotlight Award winners announced at Recharge! 2011

April 12, 2011 | By Bruce Hourigan | No Comments

One of the highlights of Recharge! 2011 was the Spotlight Awards, representing the best of the best in the beauty industry. Winners of the awards were:

  • Business of the Year: Pure Energy, Nutley, New Jersey
  • Profitability: ABQ Hair Studio, Albuquerque, New Mexico
  • Productivity: SunDay’s Salon and Spa, Laconia, New Hampshire
  • Staff Retention: Rituals Salon & Spa, Midlothian, Virginia
  • Customer Loyalty: Maxime Salon, Hingham, Massachusetts

Other finalists for the awards were Josephine’s Day Spa and Salon, Houston, Texas; Frizz Hair Salon, Cuyahoga Falls, Ohio; Tracy B., Atlanta, Georgia; and Lavish Salon & Spa, Riverside, California.... Read More

Neil Ducoff’s “No-Compromise Leadership” book is cited in the Washington Post

March 8, 2011 | By Bruce Hourigan | No Comments

Laila Awar Shouhayib of Milano Salon & Spa in Frederick, MD,
is the winner of Strategies’ “Guess how much snow Connecticut will receive in February” contest. Laila guessed 16 inches; actual snowfall was 15.6 inches. Laila receives one ticket to High-Performance Front-Desk Staff Training, March 20-21, in (almost snow-free) Centerbrook, CT. Congratulations, Laila!

Did you see that Neil Ducoff’s No-Compromise Leadership was cited in an article in The Washington Post? Channing Martin, a Coro Fellow, used Neil’s book to illustrate his point in a piece called “Compromise: Strength, weakness or a way of the past?” Read the article here.... Read More

CSC Bonnie Conte’s Avalon Salon & Day Spa wins Business of the Year award

January 24, 2011 | By Bruce Hourigan | No Comments

Congratulations to Bonnie Conte and her team
at Avalon Salon & Day Spa for being named Business of the Year by the Lake Zurich Area Chamber of Commerce’s Excellence Awards. The award was announced at a banquet on January 22.

Congratulations to Linda Russell and Kathie Jones-Hannem on the opening of their second Total E’Clips SalonSpa location in Kelowna, British Columbia, Canada.

Impact Books is now featuring Neil Ducoff’s No-Compromise Leadership. Impact Books sells bulk orders of top business books with personalized book jackets for companies to use as gifts/incentives for their employees and customers. Learn more at Impact Books.... Read More

Neil Ducoff’s No-Compromise Leadership Workshop is coming to a city near you!

December 10, 2010 | By Bruce Hourigan | No Comments

Are you ready to be a No-Compromise Leader in 2011 (or continue your commitment to No-Compromise Leadership)? Attend one of Neil Ducoff’s No-Compromise Leadership Workshops, in cities throughout the country (and Canada). Register today!

Congratulations to members of the Strategies family who were named to the Salon Today 200! We are so proud of you and wish you much continued success!

There’s still time to save at the Strategies Bookstore. Buy any four books, save 20%. Who’s on your holiday list could use a dose of business inspiration? Just use promo code book20 – offer ends December 31. Click here to view our extensive listing.... Read More

Don’t miss the new issue of Salon/Spa Business Strategies

November 30, 2010 | By Bruce Hourigan | No Comments

The November/December issue of Strategies magazine
is online and ready for you to read, share, print and/or download. Check it out and be inspired by how Shawn Trujillo and Angie Katsanevas have turned Lunatic Fringe Salons into a phenomenon and how they keep giving back; and by Francesco Clark’s tale of how he turned a devastating injury into a thriving company. Plus, learn five things you must know about compensation, tips for using scent in your business, how to reduce down time at the front desk and more. Click here to get started.

Neil Ducoff has been announced as a keynote speaker at the 2011 Quality Conference, Charlotte, NC. He’ll speak about No-Compromise Leadership: A Higher Standard of Leadership Thinking and Behavior. For more info and to register, go to www.qualitymagconference.com.... Read More

Looking for gift ideas?

November 24, 2010 | By Bruce Hourigan | No Comments

Check out the Strategies bookstore! From now until December 31, buy FOUR books, save 20%! That includes best-sellers from the top minds in the business world today, including titles, such as The Carrot Principle, Linchpin, Delivering Happiness, The Speed of Trust and Strategies’ CEO Neil Ducoff’s No-Compromise Leadership. Just enter promo code book20 to receive the discount.

Not sure what to buy the Strategies fan on your list? How about a Strategies gift card? Available in denominations of $25, $50, $100 and $250, they can be redeemed for seminars, on-sites, coaching and books. Talk about a gift with long-lasting impact!... Read More

Seems as though Strategies was everywhere this week!

November 10, 2010 | By Bruce Hourigan | No Comments

Strategies Founder & CEO Neil Ducoff was in Paris, giving a talk at the OMC World Congress and visiting OMC Hairworld; Certified Strategies Coach Leslie Rice Winterrowd was teaching in Canada; CSCs Daryl Jenkins and Chris Murphy were teaching in Wisconsin; and CSCs Michael Yost and Sarah McGee were leading an Incubator at the Strategies headquarters in Connecticut.  Now, that’s global influence!

Have you seen Strategies in the news? Our CSCs have been racking up some press. Sarah McGee was mentioned at Howard County Times website and Krista Martin got some ink at OC Metro website. Both Mary Walker and Bonnie Conte were mentioned in their respective Chamber of Commerce’s online newsletters.

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