March 3, 2016 | By Eric Ducoff | No Comments
Owners of employee-based salons often refer to booth rental and suites as the cancer of the industry.
I used to think that way too, but not anymore.
For owners, it’s an emotional subject because they invest time and resources in training, developing and building the clientele of their service providers. When a busy employee leaves and takes their clients with them … the hole it leaves in the business and its cash flow really hurts.
In many ways, building up service providers only to have them leave with “their” clients seems like the definition of insanity. Yet, just like a duck shoot at a carnival, the process continues to repeat itself.
October 23, 2015 | By GUW_Strategies | 1 Comment
Why don’t they ever do it like you want them to?
Well, maybe they never realized they were doing it wrong! If that’s the case, there’s no quicker and easier way to get staff back on track than with a performance evaluation. (more…)