Salon/Spa Leadership and the EIGHT Drivers

April 7, 2019 | By Neil Ducoff | No Comments

If you had to describe what the work of “leadership” really means, what would you say?

Clearly, it’s about vision, inspiring people, achieving excellence, creating profit and more extremely worthy elements.

But what exactly is the work of being a leader? If you were training a new member of your leadership team, what would you train them to do?

FACT: The work of leadership, even in its most basic application, is massively complex because it is perpetually changing.

If your business is struggling financially, the work of leadership needs to be specifically applied to identify and fix the problem to regain cash flow and profit.

If your business is strong and growing, the work of leadership needs to be specifically applied to developing new and better systems to support its growth.

If your business suffers from employee turnover, which is a major problem in the salon/spa industry, the work of leadership needs to be reengineered to allow a new culture to emerge that is free of toxic waste.... Read More

If you had to describe what the work of “leadership” really means, what would you say? Clearly, it’s about vision, inspiring people, achieving excellence, creating profit and more extremely worthy elements. But what exactly is the work of being a leader? If you were training a new member of your leadership team, what would you train them to do? FACT: The work of leadership, even in its most basic application,…
Read More

Categories: Financial Literacy

How to Adjust to Increases in Minimum Wage

April 1, 2019 | By Neil Ducoff | 1 Comment

The new big question salon/spa owners are asking is, “How will we be able to afford these new minimum wage laws?”

Well, like any other mandated increase in the cost of doing business, you figure it out. You make adjustments. You find a way to make it work.

The fact is, paying minimum wage is the law. If attendance is mandatory, employees must be paid. (Huddles, meetings, training, etc.) That’s only fair and honest.

And paying commission doesn’t mean a salon/spa isn’t required to pay minimum wage.

The formula is simple: Total earnings per week divided by hours worked = Average Hourly Rate. Note: Hours worked means all hours the employee is at work — not just time servicing clients.

If the Average Hourly Rate for that week is less than the Federal or State minimum wage, the employee is due additional compensation.

Some states allow tips to be averaged in. Make sure you know and understand the minimum wage laws in your state. Don’t assume anything.... Read More

The new big question salon/spa owners are asking is, “How will we be able to afford these new minimum wage laws?” Well, like any other mandated increase in the cost of doing business, you figure it out. You make adjustments. You find a way to make it work. The fact is, paying minimum wage is the law. If attendance is mandatory, employees must be paid. (Huddles, meetings, training, etc.) That’s…
Read More

Categories: Compensation

The Dilemma of Delaying Change to Avoid Staff Pushback

March 25, 2019 | By Neil Ducoff | 1 Comment

In business, implementing change can be derailed by anything from a speed bump to a brick wall.

FACT: A business that resists or delays change is on the path to irrelevancy.

In the salon/spa industry, change of some sort is always a hot topic of discussion, but too many owners get cold feet when staff pushback thoughts clog their mental filters.

FACT: Too many owners delay or avoid change out of fear of losing busy service providers.

Yes, losing employees is a valid fear. It’s like the salon/spa industry has been cursed with staff walkouts and that “star” employee taking his or her loyal following down the street.

The financial devastation left behind can take months, even years, for a salon/spa to recover from.

The big question that all owners must ask themselves is:

What amazing things would I do for my company and my employees if the backlash of losing staff and cash flow wasn’t a factor?... Read More

In business, implementing change can be derailed by anything from a speed bump to a brick wall. FACT: A business that resists or delays change is on the path to irrelevancy. In the salon/spa industry, change of some sort is always a hot topic of discussion, but too many owners get cold feet when staff pushback thoughts clog their mental filters. FACT: Too many owners delay or avoid change out…
Read More

Categories: Leadership , Uncategorized

Rethinking Salon & Spa Client Loyalty

March 18, 2019 | By Neil Ducoff | 3 Comments

The dilemma for salons/spas is that they suffer both the loss of revenue and client loyalty when a busy service provider leaves.

The salon/spa industry is known for its notorious employee turnover rate. It is also ground zero for the business wrecking ball known as a “walkout.”

Owners hire stylists, estheticians, massage therapists and other service providers with the expectation that they should “build” themselves.

The thinking is that the more service providers fill their columns on the appointment book, the busier and more successful the salon/spa becomes.

The overriding question all owners must answer is — Are you growing individuals or growing your company?

THE ACID TEST: Look at all those client names on all those columns on the appointment book and ask yourself, “Are these clients loyal to my company, or are they loyal to the names at the top of the columns?”

FACT 1: If you’re growing individuals, be prepared to lose clients, revenue and cash flow.... Read More

The dilemma for salons/spas is that they suffer both the loss of revenue and client loyalty when a busy service provider leaves. The salon/spa industry is known for its notorious employee turnover rate. It is also ground zero for the business wrecking ball known as a “walkout.” Owners hire stylists, estheticians, massage therapists and other service providers with the expectation that they should “build” themselves. The thinking is that the…
Read More

Categories: Client Loyalty

How to Become a “Hands-Off” Salon/Spa Leader

March 10, 2019 | By Neil Ducoff | 2 Comments

Many salon/spa owners fantasize about someday being an “absentee owner.”

I purposely use the word “fantasize” because absentee ownership is a truly elusive business destination to achieve.

My definition of absentee ownership: To own a salon/spa business that operates efficiently with the critical numbers to prove it, consistently delivers on its brand promise, provides career and income growth for employees, and generates a predictable Net Profit and Return on Investment.

So, what does “absentee ownership” have to do with becoming a “hands-off” salon/spa leader? EVERYTHING.

Becoming a hands-off leader is a non-negotiable prerequisite to successful absentee ownership.

A PROFOUND QUESTION: What would happen if you were unable to work in your company and needed to continue taking a paycheck?

For salon/spa owners, being unable to work and be financially dependent on their company is perhaps the scariest of thoughts.... Read More

Many salon/spa owners fantasize about someday being an “absentee owner.” I purposely use the word “fantasize” because absentee ownership is a truly elusive business destination to achieve. My definition of absentee ownership: To own a salon/spa business that operates efficiently with the critical numbers to prove it, consistently delivers on its brand promise, provides career and income growth for employees, and generates a predictable Net Profit and Return on Investment.…
Read More

Categories: Leadership

X

Get your free coaching call now!

X

Need help with choosing a membership?
Fill out this form!

X
X