Salon/Spa Front Desk Staff: Don’t Talk “Team” and Treat Them as Something Less

August 16, 2021 | By Neil Ducoff | No Comments

In last week’s blog post, “Why Retailing Must Be a Team Sport,” I listed a bunch of responses to the question, “Who gets the retail commission on walk-in retail sales?” The one response that smacked me in my “culture reflects leadership” brain was, “Hire a receptionist and pay zero commission.” First, the days of a “receptionist” disappeared decades ago. Working at the front desk as a guest services provider is…
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Categories: Teamwork

Why Salon/Spa Retailing Must Be a Team Sport

August 9, 2021 | By Neil Ducoff | 2 Comments

The following was a question posted in our Strategies Salon Spa Business Idea Exchange Facebook group. RETAIL COMMISSION? We are having some retail commission issues. Who should get retail commission on walk-in sales? Should the person who had to step away from their guest to ring up the sale get it or does it go to “the house”? Now, if a stylist must educate the client on what to buy,…
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Categories: Profitability

Flexibility: It’s Today’s Salon/Spa Hiring & Retaining Strategy

August 1, 2021 | By Neil Ducoff | 2 Comments

FACT: Flexibility is NOT a Compromise. Damn near every business, in every industry, is struggling with hiring and employee retention. If misery loves company — you are not alone. The Hiring Challenge: We are experiencing the mother of all labor shortages and it’s not going away anytime soon. You can blame it on the pandemic or unemployment benefits that pay workers to stay home — but playing the blame game…
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Categories: Leadership

Be a THRIVER … Not a Survivor

July 25, 2021 | By Neil Ducoff | No Comments

FACT #1: For businesses large and small, start-up or established, “business as usual” ceased to exist when the pandemic began in March 2020. FACT #2: For your salon/spa to thrive — you need to be a bold, innovative, and decisive leader. Anything less keeps you stuck in survival mode. Survival mode sucks. There have always been employee-based salons/spas that, from all outward appearances, are wildly successful. Likewise, there have always…
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Categories: Leadership

How to Implement a Major Salon/Spa Price Increase

July 18, 2021 | By Neil Ducoff | 1 Comment

In last week’s blog post on Why Salons/Spas Should Raise Prices Now, I delivered this reality check on the need to increase service prices: “The combination of limited service hours available for sale, high customer demand, high productivity rates, and a tight labor market, means it’s time to raise prices. The industry is experiencing a “perfect storm” period for price increases.” THE CHALLENGE: The industry suffers from price increase phobia…
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Categories: Information Flow , Profitability

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