What Creates or Kills Salon/Spa Profit

June 16, 2019 | By Neil Ducoff | No Comments

I’m passionate about the work I do at Strategies, but passion doesn’t pay the bills.

As a business owner, my company needs to be profitable. It needs to cover payroll to ensure the livelihoods of my team members. More importantly, it needs to be profitable so we can fund our growth.

  • Profit makes the hard work worthwhile.
  • Profit is the return on investment (ROI). In so many ways, profit is your return on risk.
  • Profit is how you win the business game.

On the flip side, losing money (negative profit), even if it’s just for a month or so, creates stress.

If the losses continue to the point where you can’t keep current on expenses, the stress can become unbearable. Credit cards max out. You can’t take a paycheck. I call this the “fiery pit of hell.”

In business, winning makes you feel great. Losing makes you feel bad, and eventually, beats you up as your business gets deeper in the financial hole.

For the reasons just stated, creating profit is as essential to your wellbeing as an owner and leader.... Read More

I’m passionate about the work I do at Strategies, but passion doesn’t pay the bills. As a business owner, my company needs to be profitable. It needs to cover payroll to ensure the livelihoods of my team members. More importantly, it needs to be profitable so we can fund our growth. Profit makes the hard work worthwhile. Profit is the return on investment (ROI). In so many ways, profit is…
Read More

Categories: Financial Literacy

How to Get Things Done

June 10, 2019 | By Neil Ducoff | No Comments

Everyone wants to get things done.

Getting things done means making progress.

It means accomplishment.

Heck, getting things done just feels good!

So why is getting things done such a challenge? I’m not talking about simple things like tasks on a to-do list.

I’m talking about those profound things that require courage, commitment and tenacity to get to a better place.

When it comes to getting things done, it’s the same for personal and business:

  • You can’t lose weight or get physically fit if you don’t make better decisions on what you eat and make time to exercise and workout.
  • You can’t advance or fix what’s not working in your salon/spa without implementing change.

FACT: We all have dreams and visions for our future. Achieving those dreams and visions means getting things done.

So if you’re ready to get things done, here is my No-Compromise Leadership hit-list to get you started and across the finish line:... Read More

Everyone wants to get things done. Getting things done means making progress. It means accomplishment. Heck, getting things done just feels good! So why is getting things done such a challenge? I’m not talking about simple things like tasks on a to-do list. I’m talking about those profound things that require courage, commitment and tenacity to get to a better place. When it comes to getting things done, it’s the…
Read More

Categories: Leadership , Productivity

A Technology Solution to Salon/Spa Tipping Challenges

June 3, 2019 | By Neil Ducoff | 12 Comments

Tipping at salons and spas has been a quagmire of issues for, well, pretty much forever.

But in recent years, the migration from cash to plastic, and now electronic payments like ApplePay, means all of us are carrying less cash.

Last year, U.S. Bank did a study and found that 46% of people surveyed used cash less than eight days a month. Further proof that the need for cash is rapidly fading away.

Given that tipping in salons and spas is damn near a sacred practice, owners need a real solution.

More importantly, how your company addresses tipping is directly tied to your service providers’ future compensation, and a significant factor in employee retention. Simply put, it’s time to pay attention.

Let’s start with the three stages of salon/spa owner response to a customer asking, “Can I leave a tip on the credit card?”

Stage 1: DENIAL: No, I am not going to pay those added processing fees. Instead, I’m putting in an ATM and saying, “We don’t accept tips on credit cards.”... Read More

Tipping at salons and spas has been a quagmire of issues for, well, pretty much forever. But in recent years, the migration from cash to plastic, and now electronic payments like ApplePay, means all of us are carrying less cash. Last year, U.S. Bank did a study and found that 46% of people surveyed used cash less than eight days a month. Further proof that the need for cash is…
Read More

Categories: Financial Literacy

Why Those Dreaded Conversions Are So Vital

May 26, 2019 | By Neil Ducoff | No Comments

We don’t go into business or a leadership position because we want to have those dreaded conversations with employees.

A dreaded (or fierce, or crucial, or difficult) conversation is about addressing and fixing a problem.

It could be a problem with the salon/spa business that can only be fixed by implementing change, so significant, that it requires buy-in from all team members.

Because there will always be certain team members that push back on change, these “change” conversations can be dreaded and stressful events. And dreaded conversations almost always occur long after they should have taken place.

Most often, the most dreaded conversations are with a specific employee. You know, the one that doesn’t take constructive criticism well, or blames everything and everyone except owning his or her personal behaviors or performance.

The problem with dreaded conversations has very little to do with the conversation itself. It has everything to do with how long it takes for that conversation to take place.... Read More

We don’t go into business or a leadership position because we want to have those dreaded conversations with employees. A dreaded (or fierce, or crucial, or difficult) conversation is about addressing and fixing a problem. It could be a problem with the salon/spa business that can only be fixed by implementing change, so significant, that it requires buy-in from all team members. Because there will always be certain team members…
Read More

Categories: Information Flow

A New Coach’s Fresh Perspective on Her Business

May 20, 2019 | By Neil Ducoff | 3 Comments

We recently graduated four new Certified Strategies Coaches. To graduate, they had to complete a rigorous training program and demonstrate mastery of Strategies Team-Based Pay Business Model and the systems that drive it.

One of our new coaches is Alayne White, who is the owner of the two Alayne White Spas in Rhode Island.

Alayne, who is a prolific writer, decided to write the following blog post that describes how her Strategies Coach Training changed the way she looks at her company and her employees.

There are so many insightful takeaways, that I decided to share it in my blog post.

A Fresh Perspective

I walked into my first training with an extra bounce in my step. I was excited to start my new alternate career path of becoming a Certified Coach for a company I had been born and raised with called Strategies. Because I have been a recipient of their wisdom and business strategies since I opened my business over seventeen years ago, I considered myself already a member of the team.... Read More

We recently graduated four new Certified Strategies Coaches. To graduate, they had to complete a rigorous training program and demonstrate mastery of Strategies Team-Based Pay Business Model and the systems that drive it. One of our new coaches is Alayne White, who is the owner of the two Alayne White Spas in Rhode Island. Alayne, who is a prolific writer, decided to write the following blog post that describes how…
Read More

Categories: Leadership

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