How to Fix Today’s Salon/Spa Recruiting Challenge

May 16, 2021 | By Neil Ducoff | No Comments

“The great resignation is coming,” says Anthony Klotz, an associate professor of management at Texas A&M University, in a recent Bloomberg Businessweek article. According to Klotz, who studied the exits of hundreds of workers, “When there’s uncertainty, people tend to stay put, so there are pent-up resignations that didn’t happen over the past year.” Klotz cites the pandemic-related epiphanies employees, in general, had about work/life balance, family time, work schedule…
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Categories: Leadership , Staff Retention

Is Your Salon/Spa Growing, Coasting, or Shrinking?

May 9, 2021 | By Neil Ducoff | No Comments

Most certainly, the COVID-19 pandemic tested the resolve of salon/spa owners at levels never seen before. But in many ways, that’s what succeeding in business is — a test of your resolve. But even in the best of times, owning and leading a salon/spa business is no walk in the park. There are good times, tough times, and, most certainly, times when your business can just feel stuck. Once-in-a-century “shared”…
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Categories: Business Builders , Coronavirus , Leadership , Productivity

How to Recruit Salon/Spa Employees in the Post Pandemic

May 2, 2021 | By Neil Ducoff | 4 Comments

From the day I entered the professional salon/spa industry in 1970, recruiting new and experienced employees has been a serious challenge. Add pandemic-related disruptions into the mix, and the process of recruiting new employees has gotten more and more difficult. Then, there’s the industry’s long history of high employee turnover. The more turnover you have, the more pressure on your recruiting efforts — especially in today’s tight labor market. Many…
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Categories: Business Builders , Customer Loyalty , Staff Retention

How to Fall Back in Love With Your Salon/Spa Business

April 25, 2021 | By Neil Ducoff | No Comments

The day you became a salon/spa owner, it was like a dream come true. But like any relationship, it can, and will, hit some rough spots. Too often, those rough spots turn ownership into a true love/hate relationship. That’s especially so if the rough spots linger too long, or, devolve into what we not-so-fondly refer to as, the fiery pit of hell. On the “love” side: Your salon/spa business is…
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Categories: Leadership , Productivity , Profitability

Imagine Your Salon/Spa Running at Full Potential

April 18, 2021 | By Neil Ducoff | No Comments

To have your salon/spa running at full potential is every owner’s dream. Running at full potential means: Your company-wide productivity rate averages 85%. High first-time and existing client retention rates. Everyone working within time standards. Systems make your business consistent and predictable. Every client receives a personalized retail recommendation. Hitting service and retail goals damn near every month. Your culture is dialed in and all staff are on the same…
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Categories: Leadership , No-Compromise Leadership , Productivity , Profitability , Quote

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