Is Your Salon or Spa FIVE STAR or Something Less?

July 23, 2022 | By Neil Ducoff | No Comments

Go to a Five Star hotel or restaurant and you expect the very best in every way. A Five Star rating is all about no compromise. A Five Star rating is beyond a status symbol. It is a commitment by an entire organization to flawlessly execute the highest levels of customer service and expertise every time … all the time. No salon/spa owner sets out to be less than the…
Read More

Categories: Customer Loyalty , Leadership , Teamwork

How to Successfully Navigate High Inflation — and Possible Recession

July 17, 2022 | By Neil Ducoff | No Comments

As a salon/spa owner, you had to navigate your way through the Covid shutdown and reopening. Today, continuing supply chain shortages, insanely high gas prices, and high consumer spending, are driving the highest inflation rates in decades. Add in the fallout from the war in Ukraine, record-breaking summer heat, and worsening drought conditions from climate change, and you have a smorgasbord of stuff to stress over. The good news is…
Read More

Categories: Financial Literacy , Leadership

12 Characteristics of a Great Salon/Spa Employee

July 9, 2022 | By Neil Ducoff | No Comments

Leadership is about growing a company into something extraordinary. It’s about getting results, hitting goals, taking calculated risks, and creating profit. It’s about structure, discipline, making tough decisions, and, when necessary, leading your company out of a crisis. Leadership is many things, but it’s really about people. It’s that people thing that gives leaders a true sense of fulfillment … or drives them crazy. Imagine what it would be like…
Read More

Categories: Leadership , Monday Morning Wake-Up , No-Compromise Leadership , Staff Retention , Teamwork

Five Strategies to Maintain Your Leadership Strength

July 1, 2022 | By Neil Ducoff | No Comments

Let’s face it, it’s hard to be on your leadership game every day. In fact, it’s shortsighted to even think it’s possible. The work of leading a salon/spa is a constantly moving target. It’s supposed to be that way. “Current reality” is something you can only partially control. That’s why you often find yourself fighting those inevitable fires. Put one fire out over here and another ignites over there. Such…
Read More

Categories: Monday Morning Wake-Up , No-Compromise Leadership , Productivity , Teamwork

Where the Money REALLY Goes in a Salon or Spa

June 24, 2022 | By Neil Ducoff | 4 Comments

In an industry almost entirely driven by skilled, creative and passionate professionals, it’s easy to understand that there is a significant lack of interest in “the numbers” side of business. So much so, that it’s not unusual to hear service providers say, “I don’t care about the numbers, I just want to do my work,” when owners and managers try to share financial and critical numbers with staff. At Strategies,…
Read More

Categories: Financial Literacy , Monday Morning Wake-Up


Get your free coaching call now!


Need help with choosing a membership?
Fill out this form!