When You’re Stuck in Information Overload

May 3, 2020 | By Neil Ducoff | 11 Comments

It’s hard to believe that it’s already May 4th. Seems like just yesterday it was April 1st.

For each and every one of us, this COVID-19 crisis has been like a high-speed problem-solving race through a seemingly endless maze of unknowns.

As business owners, we get up each day and start digging for answers. Wouldn’t it be nice if this pandemic was like playing Survivor? Just find that hidden Immunity Idol and be saved. Surviving this crisis is no game. Our businesses are threatened. Livelihoods are at stake.

To say it’s been stressful is a massive understatement.

At Strategies, our days are consumed with helping owners and coaching clients. We’re monitoring our Facebook discussion groups. We’re doing weekly Town Hall Meetings. We understand the mounting frustration. We all want this crisis to be over with.

Michell Bartlein is the owner of Savoye Salon Spa in Green Bay, WI, a Team-Based Pay Award Winner, and on her way to becoming a Strategies coach.... Read More

It’s hard to believe that it’s already May 4th. Seems like just yesterday it was April 1st. For each and every one of us, this COVID-19 crisis has been like a high-speed problem-solving race through a seemingly endless maze of unknowns. As business owners, we get up each day and start digging for answers. Wouldn’t it be nice if this pandemic was like playing Survivor? Just find that hidden Immunity…
Read More

Categories: Leadership

Salon/Spa Reopening Service Pricing for a New Reality

April 26, 2020 | By Neil Ducoff | 5 Comments

Life has been anything but boring since COVID-19 turned our world upside down.

Now that a few states are allowing salons/spa to reopen, the next challenge is implementing the sanitizing and social distancing guidelines such as guidelines for:

  • Screening and how to allow clients to enter the salon/spa.
  • Occupancy based on square footage.
  • Clean and sanitized capes and gowns for clients.
  • Face masks and face shields for service providers.
  • Single-use rubber gloves … and lots of them.
  • Face masks for clients … and supplying face masks (free or for a fee) if clients don’t have one.
  • Shampooing and protecting the face.
  • Blow drying restrictions.
  • Sanitized tools, combs, brushes, etc.
  • Sanitizing workspaces before and after each client.
  • And the list goes on, and on, and on.

Next comes operating logistics that include:

  • Station separation.
  • Client appointment scheduling.
  • Scheduling of service providers.
  • Extending service time standards to allow for sanitizing between clients.
  • Preparation of sterilized tools and implements.
  • The cost of a massive increase in laundry.
  • The cost of disposable PPE.

Finally, there is the challenge of generating sufficient revenue to meet increased operating expenses due to COVID-19, fixed costs (rent, utilities, insurance, etc.), and the reality that your salon/spa has fewer service hours to sell because of social distancing guidelines.... Read More

Life has been anything but boring since COVID-19 turned our world upside down. Now that a few states are allowing salons/spa to reopen, the next challenge is implementing the sanitizing and social distancing guidelines such as guidelines for: Screening and how to allow clients to enter the salon/spa. Occupancy based on square footage. Clean and sanitized capes and gowns for clients. Face masks and face shields for service providers. Single-use…
Read More

Categories: Coronavirus , Financial Literacy

One Month of COVID-19

April 19, 2020 | By Neil Ducoff | 10 Comments

One month ago now seems like a distant memory.

I was able to go to work in my office at Strategies and be with my team.

At the time, the news was focused on the devastation that COVID-19 was inflicting on Italy. News quickly shifted to the rapidly increasing infections and deaths in Washington state. Then, the virus exploded in New York City, New York state, New Jersey, California, Illinois, and then the entire country.

Little did any of us realize that our lives were about to change in the most radical way imaginable.

All non-essential businesses were ordered to close. Like you, we locked up our corporate offices and headed home.

That first week was surreal. It was as if we entered a time warp filled with nothing but question marks. How bad will this pandemic get? Unemployment? Rent? The list of tough conversations seemed endless.

Next, Congress approves the CARES Act. Almost immediately, SBA.gov gets overwhelmed with applications for disaster loans. The application required a lot of time and supporting documentation. And then the site goes down completely.... Read More

One month ago now seems like a distant memory. I was able to go to work in my office at Strategies and be with my team. At the time, the news was focused on the devastation that COVID-19 was inflicting on Italy. News quickly shifted to the rapidly increasing infections and deaths in Washington state. Then, the virus exploded in New York City, New York state, New Jersey, California, Illinois,…
Read More

Categories: Coronavirus

How to Use the Paycheck Protection Program Loan for Your Salon/Spa

April 12, 2020 | By Neil Ducoff | 20 Comments

EDIT: This blog post was updated with new funds dispersement info from the US Treasury at 11:50am on 4/13/20.

EDIT 2: PPP regulations are consistently being updated, and have changed since this blog post was written. We highly suggest you continually monitor the US Treasury’s PPP FAQs page for updates, and again, consult your accountant to discuss specifics to your situation. (5/7/20)

Since it was announced two weeks ago, the Paycheck Protection Program (PPP) has been a hotly debated and confusing topic.

Here are the ultra-condensed PPP details:

  • The intent of the PPP loan is to get employees back on payroll.
  • The loan amount is based on 2.5 x average monthly payroll for 2019.
  • Interest is 1% for two years. No payments for six months. No collateral or personal guarantee required.
  • To be 100% forgiven, at least 75% of the loan must be used for payroll in the eight weeks after funds are received.
  • Your loan forgiveness will be reduced if you decrease salaries and wages by more than 25% for any employee that made less than $100,000 annualized in 2019.
  • Your loan forgiveness will be reduced if you decrease your full-time employee headcount.
  • You have until June 30, 2020 to restore your full-time employment and salary levels for any changes made between February 15, 2020 and April 26, 2020.

The dilemma for salon/spa owners... Read More

EDIT: This blog post was updated with new funds dispersement info from the US Treasury at 11:50am on 4/13/20. EDIT 2: PPP regulations are consistently being updated, and have changed since this blog post was written. We highly suggest you continually monitor the US Treasury’s PPP FAQs page for updates, and again, consult your accountant to discuss specifics to your situation. (5/7/20) Since it was announced two weeks ago, the…
Read More

Categories: Coronavirus

The Importance of Resilient Leadership During & After this Crisis

April 5, 2020 | By Bruce Hourigan | No Comments

Making leadership decisions in times like these, is nothing like most of us have ever experienced.

We can’t think back to yesterday to help make the best decisions today.

As leaders, all we can do is our best, and to look forward as we work through this trying time, planning for a better future.

The pandemic is something we can’t change. For now, we have to focus on tomorrow, and a time when we can put this painful experience to rest.

More importantly, we cannot focus on what we may lose or have lost. Instead, we must focus on what there is to gain.

We, as salon/spa leaders, must stay resilient. 

Resilient leaders:

  1. Are able to recover from difficult situations quickly, encourage teams to embrace change in difficult times, and provide the strong leadership required to help their teams through change.
  2. Are able to embrace chaos and continue making decisions while helping to create a sense of calm among your team and clients.
  3. Focus on strong communication to ensure others understand changes, expectations and new directions.

Embracing Change takes Courage and Requires a Positive Vision for the Future... Read More

Making leadership decisions in times like these, is nothing like most of us have ever experienced. We can’t think back to yesterday to help make the best decisions today. As leaders, all we can do is our best, and to look forward as we work through this trying time, planning for a better future. The pandemic is something we can’t change. For now, we have to focus on tomorrow, and…
Read More

Categories: Coronavirus , Leadership

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