Understanding Salon & Spa Pay for Time Worked

August 27, 2022 | By Neil Ducoff | No Comments

You hire a service provider to work full time. Full time, according to basic labor law, is 40 hours a week. If this full-time service provider is scheduled to be at work for 40 hours, the employee needs to be compensated for all 40 hours at no less than minimum wage. If you hire a service provider to work part time, the employee needs to be compensated for all part-time…
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Categories: Compensation

Salon & Spa Meetings & Education: Mandatory or Optional?

August 19, 2022 | By Neil Ducoff | No Comments

Creating the right culture and achieving true team performance isn’t the result of wishful thinking, good luck or accident. It takes leadership engagement and information flow (communication) to a level that far exceeds what most salon/spa owners and managers do. If you want to consistently deliver extraordinary customer service experiences … set the bar high and lead your team to that level of consistency. If you want a team of the most highly…
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Categories: Leadership

How to Use Information Flow to Maximize Customer Loyalty

August 14, 2022 | By Neil Ducoff | No Comments

The challenge of delivering consistently high levels of customer loyalty and retention is the subjective nature of exactly what customer loyalty is and looks like. What one customer regards as quality service may be completely different to another. At salons and spas, that same subjectivity exists with employees. Owners and managers must define, communicate and train all employees to deliver customer experiences to maximize the loyalty factor as the salon/spa envisions…
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Categories: Information Flow , Monday Morning Wake-Up

The Dirty Truth About Salon & Spa Service Payroll Costs

August 5, 2022 | By Neil Ducoff | 4 Comments

Warning: The following may be a tough pill for many salon and spa owners to swallow… but it’s one that needs to be swallowed nonetheless. Ready? Let’s talk salon and spa service payroll costs. The Strategies benchmark for service payroll (not commission rate) is 30 to 35 percent of total revenue (Service Sales + Retail Sales = Total Revenue) … as it appears on a Profit and Loss Statement. Every…
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Categories: Compensation , Leadership , Team-Based Pay

Salon & Spa Performance Reviews: Addressing the tough stuff

July 29, 2022 | By Neil Ducoff | No Comments

You’re getting ready to do a performance evaluation with a key service provider. There have been behavior and performance issues that you had hoped would just fade away. But… As they often do, the issues continued and now they are beginning to impact other members of your team. You know this employee is highly sensitive to constructive feedback. Almost always, it spins off all kinds of drama, emotions and funk.…
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Categories: Leadership

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