What’s the Best Commission Rate for Salons/Spas?

June 20, 2021 | By Neil Ducoff | 2 Comments

THE DANGEROUS QUESTION: “I own a salon and I’m hiring a stylist. I was going to do a 60/40 split, with me getting 60% and providing the supplies. Is that accurate or favoring one party over the other?” OK, on the surface, 60% going to the salon — even with the cost of providing supplies — seems straightforward. But the problem with the “what’s the best commission rate” question is…
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Categories: Team-Based Pay

The Secret to Loving Salon/Spa Ownership

June 13, 2021 | By Neil Ducoff | 2 Comments

Owning a salon/spa will always have good days and bad days. Heck, work in general has good and bad days. Good days are when everything is running like clockwork, employees are productive and playing nicely together, critical numbers look great, and revenues are driving profit and cash reserves. Translation: Business is fun and fulfilling. Whatever stress exists, it doesn’t get in your way. Bad days are when problems are piling…
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Categories: Leadership

Can Your Salon/Spa Pass this Business Acid Test?

June 6, 2021 | By Neil Ducoff | No Comments

Back in 2017, we shared our Salon/Spa Business Acid Test in this blog for the first time. So much has changed over the last 18 months. We all experienced some of the darkest and most disruptive days in our lifetime. Now that most states have lifted COVID-19 restrictions, people are traveling again, eating out, going to ball games, and a sense of “normalcy” is returning. But let’s not forget the…
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Categories: Leadership , Test

When You Keep a Bad Employee for the Money He/She Brings In

May 30, 2021 | By Neil Ducoff | 2 Comments

Everything was going great. You couldn’t be happier with this employee. Maybe you hired this employee right out of school, trained them, and helped them build that “big book.” Maybe you hired this employee for their experience. And maybe because of the clients that would follow them to your business. But over time, things changed. Teamwork was replaced with attitude, indifference, and entitlement. They would come in, do their clients,…
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Categories: Information Flow , No-Compromise Leadership , Teamwork

Achieving That Elusive Work/Life Balance

May 23, 2021 | By Neil Ducoff | 2 Comments

Every salon/spa owner wants work/life balance, but relatively few achieve it. Employees want it, but the reality of working in a salon/spa means that services must be available at times that meet client demand and needs. So, the big question is … if everyone wants it, why is achieving work/life balance much like the quest for the holy grail? FACT: Achieving work/life balance means reassessing priorities and being willing to…
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Categories: Leadership , Productivity


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