When learning and camaraderie bond

September 15, 2008 | By Neil Ducoff | No Comments

Many of you are familiar with our Strategies Business Series/4.0. Better known around here as SBS/4.0, this learning experience is comprised of four training sessions, three days each, held at our Business Academy in Connecticut. But, when we started our tenth SBS/4.0 group earlier this year, little did we realize how dynamic this group of 45 owners and managers would become. The structure of SBS/4.0 spreads its four training sessions…
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Categories: Monday Morning Wake-Up

What does “working on your business” really mean?

September 1, 2008 | By Neil Ducoff | No Comments

“Are you working on your business, or in your business?” This working “on or in” your business statement has been bandied around for years. For the leader of a business, it just makes sense. If you’re spending the majority of your time doing “the work” of the business, who’s plotting the course for growth and continued success? Who’s making sure the business has the resources, money, talent, systems and a…
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Categories: Monday Morning Wake-Up

Simple systems drive customer loyalty

August 25, 2008 | By Neil Ducoff | No Comments

A quick Neilism: “Systems set leaders free.” If you want consistency in customer service, satisfaction and retention, you must use systems. A football coach has his playbook – a collection of systems designed to produce specific results. What does your salon/spa’s playbook look like? Customers are on the receiving end of your systems. If those systems are designed well and your team follows those systems with discipline and resolve, you…
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Categories: Monday Morning Wake-Up

Salon/Spa Behavior First – Numbers Second

August 18, 2008 | By Neil Ducoff | No Comments

In business, numbers are used to set targets and measure performance. You use business and industry benchmarks to compare how your business stacks up against the competition. You set goals for service providers and sales people. You run your financial reports in a myriad of formats to identify financial leaks and trends that signal trouble or success. Without question, numbers are vital to business. But there’s a catch. The numbers…
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Categories: Monday Morning Wake-Up

Employees quit leaders not companies

August 11, 2008 | By Neil Ducoff | 1 Comment

Yeah, this is going to be one of those tough to read Wake-Ups. From the calls we’ve been getting at Strategies, it seems like the employee revolving door is spinning a bit faster this summer. It sounds something like, “My salon/spa lost $160,000 in sales because these technicians quit and went down the street.” And then there’s all the drama, ugly words and feelings of betrayal. It’s like that voice…
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Categories: Monday Morning Wake-Up

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