Consistency. It's the engine that drives both the technical and customer-service departments of each and every world-class salon and spa. And the fuel that drives those engines, of course, is an intricately-designed training program consisting of several key imperatives. It must:
acclimate new staff members to the uniqueness of your business culture.
clearly state the practices and values which are important to the business.
outline the value of the client to the business, and provide the customer service imperative and tools necessary to meet client needs.
In this Strategies Webinar, you'll learn:
Determining the training needs of both the business and it employees
The importance of having front desk and service staff trained to work in tandem
How to present the training program to your team
Skill Certification: Developing a working model
Understanding the constant evolution of your training program
Included with registration:
Workbook of slide presentation
A downloadable recording of the session
IMPORTANT REGISTRATION INFO: Your Webinar link and password will be included at the bottom of your order confirmation email. Please do not lose this email. If you do not see this email in your inbox immediately following registration, please check your spam folder.
Instructor: Chris Murphy Certified Strategies Coach Owner, Maximum FX Salons - Austin, TX Click here for Chris' bio.